Download Franklin Driver
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Use this page to identify software versions for the Franklin T9 Mobile Hotspot as well as details on recent software updates.
On this page:
Identify the device's current software version
- Access the Mobile Hotspot Admin Page.
- Click the Settings tab.
- Under 'Software Update,' view the Software Version.
- Review the information in the Review software version details section below.
Review software version details
| VERSION | RELEASE DATE | ENHANCEMENTS | STATUS |
|---|---|---|---|
Software Version: R717F21.FR.891 | May 7, 2020 | Enables remote management and IT admin page | Available May 7, 2020 If your device meets the update requirements, this update will be available to you to download. |
| Software Version: R717F21.FR.635 | January 25, 2019 | Software bug fixes; users will need to power cycle to get update | Available January 25, 2019 If your device meets the update requirements, this update will be available to you to download. |
Software Version: R717F21.FR.M517 | November 19, 2018 | Launch software | Available November 19, 2018 This is the launch software version of the device. When a software update becomes available, this information will be updated. |
Other versions | N/A | N/A | Your device has non-T-Mobile software, and it is unsupported. The manufacturer and T-Mobile cannot update your software. |
Determine update requirements
Customers' devices must meet the following requirements to update their software to the most current version:
- Every power up the device will check for a new SW update
- If a new update is available it will be downloaded in the background and wait to be applied on the next power off.
- The update will be applied during the 2am to 4am window. If there is any traffic or data activity during this time it will then apply the update during the next day (24 hours later)
- 40% or higher battery life
- Data connection
Download Franklin Drivers License
Update software versions
The device automatically updates to the latest software version when it's available. There is no option to manually check for a software update.
Issues after updating
If you experience issues after updating to the latest software version, perform a master reset.
Download Franklin Driver Download
- Access the Mobile Hotspot Admin Page.
- Click the Settings tab.
- Click Device Settings.
- Under 'Reset Factory Settings,' click Reset.