Genesys Mobile Phones & Portable Devices Driver
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This reference article lists the ports required for access to specific services for VoIP phones under under BYOC Cloud.
Genesys pioneered Experience as a Service ℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud ™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability. Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere. For updates to any PC where GeneSys has already been installed. The new GeneSys software for use with the G:BOX series of products delivered since July 2008 replaces GeneSnap. We do not support installing GeneSys in any system sold before this date. GeneSys is compatible with Windows 7, Windows 8, Windows 8.1 and Windows 10. Improvements and fixes. This update includes a fix for an incorrect device driver (“Microsoft – WPD – 2/22/2016 12:00:00 AM - 5.2.5326.4762”) that was released by a third-party on March 8, 2017 that affected a small group of users with USB connected phones or other media devices that rely on Media Transfer Protocol (MTP).
| Services | Transport/Port (Application) | Destination | Description |
|---|---|---|---|
| Zero-Touch Provisioning | tcp/443 (HTTPS) | Polycom ZTP† | The secure connection an unconfigured Polycom device will make to discover its initial configuration. |
| Configuration provisioning | tcp/80 (HTTP) tcp/443 (HTTPS) | Genesys Cloud Global Phone Provisioning (AWS) | The connection a phone makes for organization level configuration. |
tcp/80(HTTP)* tcp/443 (HTTPS)* | Genesys Cloud Edge devices | The connection a phone makes for VoIP configuration. | |
| Signaling | tcp/8061 (SIPS)* | Genesys Cloud Edge devices | The connection for VoIP signaling (dialing, ringing, etc. for inbound and outbound calls). |
| Media | udp/16384-32768 (RTP/SRTP) | Genesys Cloud Edge devices | The transmission of streaming media (audio). |
Genesys Mobile Phones & Portable Devices Drivers
Genesys Phone System Reviews
† Third-party service; not hosted by Genesys Cloud.